Question 1

What exactly is Wellex?

Accepted Answer

A jewelry-grade, precision-grade, screen-free wellness bracelet with a companion app and a Live to Earn yield layer. The bracelet reads twelve metrics, the app writes one sentence of guidance per day, and a multi-chain staking pool pays you in USDT while your WVI stays active.

Question 2

Is the bracelet actually included?

Accepted Answer

Yes, in every membership. You pay $49 upfront and $19 a month after the included period. The band is yours to keep even if you cancel.

Question 3

Does it have a screen?

Accepted Answer

No. Screens are distractions. The bracelet lives on your wrist as an object, not a gadget. The intelligence lives in the app.

Question 4

How long does the battery last?

Accepted Answer

Up to fourteen days between charges. Screen-free design freed 40% more internal volume for battery and cut power draw by 68%.

Question 5

Is it water-rated?

Accepted Answer

IP68. Swim, shower, rain — the bracelet keeps running.

Question 6

How many sensors does it have?

Accepted Answer

Eight optical sensors covering HRV, SpO₂, heart rate, skin temperature, activity, stress, blood pressure and emotional state through biometric inference.

Question 7

What is WVI?

Accepted Answer

Wellex Vitality Index. Twelve weighted biometric signals in a single 0 – 100 score, updated every morning. The app writes one sentence of guidance based on the number and your emotional state.

Question 8

Is Wellex a medical device?

Accepted Answer

No. Wellex is a wellness product, not a medical diagnostic. We never replace your doctor. We do give you the same category of continuous signals that longevity clinics charge $50,000 a year to read.

Question 9

How accurate is the WVI?

Accepted Answer

Targets are pre-registered: HRV target r ≥ 0.90 vs clinical ECG, sleep staging target κ ≥ 0.75 vs polysomnography, recovery prediction target AUC ≥ 0.85. Studies are in design and run on the live cohort post-launch. The Research page lists every protocol; published numbers replace targets at peer-review acceptance.

Question 10

Does it tell me if I’m sick?

Accepted Answer

No. Wellex is not a diagnostic. It tells you whether your body is ready to push, rest, or protect the streak. Anything beyond that is a conversation for a clinician.

Question 11

How often does the score update?

Accepted Answer

Every morning after your first full night of sleep, and continuously during the day as your biometrics shift.

Question 12

Can I share my score with someone?

Accepted Answer

Yes. The app has a shared view: invite a partner, a coach, or a parent. They see the same one number you see — no raw biometrics, no medical data, no feed.

Question 13

Where does the yield come from?

Accepted Answer

A multi-chain staking pool. Your $19 subscription enters the pool. The pool generates real yield across EVM chains and Tron (Solana on the roadmap), and a share goes to you in USDT. No tokens. Nothing synthetic.

Question 14

What is the APY?

Accepted Answer

The range is 0 – 20%, tied directly to your own WVI. The higher your score, the higher the tier. Below 40, you get the lowest yield at 1%.

Question 15

Is there a minimum payout?

Accepted Answer

No minimum. Any earned USDT is paid out instantly from the pool harvest.

Question 16

What chains do you support?

Accepted Answer

All EVM networks and Tron are live. Solana is on the roadmap.

Question 17

Are the contracts public?

Accepted Answer

All smart contract addresses go public when the pool executes. Strategies route across multiple on-chain resources and may fragment for risk management and efficiency.

Question 18

Is there an audit?

Accepted Answer

An independent audit is in progress. The report link will be published on the Trust and Yield pages as soon as it lands.

Question 19

What if my WVI drops below 40?

Accepted Answer

You get the lowest yield tier at 1%. No penalty. The app helps you raise the score. The goal is to get you back above the floor, not to punish you.

Question 20

How do I become a partner?

Accepted Answer

Pay the $99 entry cost. This includes partner access, 2 months of subscription, and the bracelet. Partner features switch on and your referral link appears instantly.

Question 21

Is this an MLM?

Accepted Answer

No. Wellex Partner Network has unlimited referral levels but no mandatory purchases, no quotas, no ranks. The program runs on subscription revenue, not on recruiting.

Question 22

What is the requirement to stay active?

Accepted Answer

Your own WVI must stay at 1 or higher. We pay partners who actually use the product, because we want you to recommend something you live with.

Question 23

What currency am I paid in?

Accepted Answer

USDT. No tokens. Ever.

Question 24

How fast is the payout?

Accepted Answer

Under five minutes from the moment the pool harvests its yield cycle.

Question 25

How much is it?

Accepted Answer

$49 upfront for Wellness Member ($99 for Wellex Partner), then $19 a month after the included period. Annual billing works out to $228 a year.

Question 26

Can I cancel anytime?

Accepted Answer

Yes. No contract, no penalty, no hidden cancellation flow. One tap in the app.

Question 27

Can I get a refund?

Accepted Answer

You can cancel your subscription anytime with no penalty. Hardware is covered by a 12-month warranty.

Question 28

Is shipping included?

Accepted Answer

Yes, free worldwide on every order.

Question 29

What is the hardware warranty?

Accepted Answer

Twelve months. Defects replaced at no cost.

Question 30

Is wellex.io the same company as wellex.co or wellex.com?

Accepted Answer

No. Wellex (wellex.io) — the Live to Earn wellness bracelet — is not affiliated with wellex.co (a supplements brand), wellex.com (an electronics manufacturer), or any other similarly named business. Reviews, ratings and complaints about those companies are about different products from different companies. Everything about our bracelet, pricing and terms lives on wellex.io.

Question 31

Is Wellex legit?

Accepted Answer

Fair question for anything that pays yield. What you can verify today: Wellex is operated by CALON WEALTH MANAGEMENT LTD, a UK company (England & Wales, no. 14813653, registered office in Corsham — checkable on the Companies House register), shipping a physical bracelet, with public pricing ($49 or $99 activation including the first two months, then $19 a month), a 12-month hardware warranty, free DDP shipping and cancel-anytime billing. Yield is paid in USDT from a multi-chain staking pool — never in our own token, because there isn't one. We don't promise fixed returns, and an independent smart-contract audit is in progress with the report to be published on the Trust page. Note: we are wellex.io — not affiliated with wellex.co or other similarly named companies. If anything looks off, write to info@wellex.io and a human answers.

Question 32

Who owns my biometric data?

Accepted Answer

You. Raw biometrics stay encrypted on your device. Only aggregated WVI signals leave it, and only to Wellex services you actually use.

Question 33

Do you sell data to third parties?

Accepted Answer

Never. Not to insurers, not to advertisers, not to employers. If we ever change that policy, we’ll delete your account first.

Question 34

What about employers in enterprise deployments?

Accepted Answer

HR never sees individual data. They see anonymised aggregate trends only. The employee always sees their own WVI in full.

Question 35

Is Wellex insured?

Accepted Answer

Institutional coverage is in negotiation; live at first commercial unit. We commit publicly to backing the product with real insurance — not as a marketing claim today, but as a launch precondition.

Question 36

Where do you ship?

Accepted Answer

Worldwide. The first wave covers UAE, KSA, EU, UK, Russia, Kazakhstan and Turkey. The second wave adds Brazil, Mexico, India and Southeast Asia. North America follows after FCC clearance.

Question 37

How long is delivery?

Accepted Answer

15–75 days from the day you join. We batch-produce in small runs and ship via DHL or local express.

Question 38

Do I have to pay customs?

Accepted Answer

No. We ship DDP (delivered duty paid) — taxes and import fees are baked into the upfront price. The number you see at checkout is the number you pay.

Question 39

How do I size the bracelet?

Accepted Answer

Wrist circumference between 140 mm and 220 mm covers everyone we ship to. The clasp is continuously adjustable. There’s no S/M/L to pick — one size really fits all.

Question 40

How do I clean it?

Accepted Answer

Warm water and mild soap. Skip alcohol, ultrasonic cleaners and abrasive cloths — they degrade the dermis-grade silicone over time.

Question 41

What if it breaks?

Accepted Answer

Twelve-month warranty covers manufacturing defects. We send a replacement first, then ask for the broken unit back via prepaid return label. No downtime longer than the courier round-trip.

Question 42

Can I switch the band colour later?

Accepted Answer

Yes. Swap-bands ship as a separate accessory in Black, Sand, Mocha, Brown and Orange. The clasp is universal across colours.

Question 43

How do I reach the team?

Accepted Answer

The contact page goes directly to the team inbox. We reply in hours, not weeks, and no form is routed through a chatbot or macro responder.

Question 44

Do you have a help doc?

Accepted Answer

Yes, the Academy section has a growing library. If you can’t find what you need, use the contact link above.

Question 45

Do you have live chat?

Accepted Answer

We don’t, by design. Async messages give us time to write you a thoughtful answer instead of a canned one. Most replies go out same-day.

Question 46

How fast do you reply?

Accepted Answer

Same business day for 90% of inbound messages. Edge-case engineering questions can take 48 hours because we route them to a real engineer, not a script.

Question 47

What languages do you support?

Accepted Answer

English and Russian fully. Spanish, Portuguese and Arabic answered on a best-effort basis with help from our partner network.

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